Operations Division

General Information

Welcome to the Support Operations Division web page. The Support Operations Division is comprised of over 60 personnel and is responsible for providing a communication connection between the Office and the community, as well as ensuring the required manpower and material resources are available to meet the Sheriff's Office mission requirements.

The Support Operations Division is made up of eight sections.
 

  • The Communications Section provides the link between the public and police, fire or medical assistance, answering all emergency and non-emergency requests from citizens of the unincorporated portions of El Paso County. 
  • The Radio Systems Manager position is responsible for providing the Sheriff's Office with coordination, resolution and acts as the primary point of contact, towards the operation of radio users’ equipment on the Pikes Peak Regional Communications Network (PPRCN) 800 MHz Trunked Radio System.  The manager also is responsible for maintenance of department equipment, contracts and/or budgets for radio users’ fees and maintenance.
  •  Fleet Services is responsible for the acquisition, maintenance, assignment, and disposal of vehicles for which the Sheriff’s Office has responsibility.  This includes maintenance and repair to over 398 units to include, but not limited to utility trailers/motorcycles, SUVs’, large wildland fire and hazardous material vehicles, special purpose units such as K-9, Mounted Patrol units, snowmobile’s, mobile Command Post, and 53 Metro VNI units.
  •  The Training Section is responsible for coordinating and scheduling all training within the Sheriff’s Office to include recruit training academies.  This section is also responsible for the development, implementation and administration of all Sheriff’s Office training programs as well as the coordination of all training through other agencies, institutions and providers.
  •  Professional Standards major function is the receiving, processing and investigation of complaints made against members of the Sheriff's Office.  To ensure public trust and maintain the integrity of the Sheriff's Office, the Professional Standards Unit conducts immediate, thorough and objective investigations of all complaints.
  •  Community Relations and Outreach Unit continuously strive to maintain open communication between law enforcement and the community we serve.  The unit was based on the recognition of the need for mutual understanding and cooperation to solve community and neighborhood problems.  Through effective relationships, community members learn about policing while law enforcement members learn about the policing needs of the community. 
  •  Support Services Manager
  •  Special Operations

Communications dispatchers are the first first responders.  Our dispatchers handle incoming 911 and non-emergency calls and dispatch law, fire and medical resources to the residents of our community. 

The El Paso County Sheriff’s Office Communications Center is one of eight Public Safety Answering Points (PSAPs) in El Paso and Teller Counties.  We dispatch for seven law enforcement agencies and 19 fire departments.  We are pleased to be able to provide call taking and dispatch services for the communities of Calhan, Green Mountain Falls, Manitou Springs, Monument, Palmer Lake, Pikes Peak Community College and the United Stated Air Force Academy

The El Paso County Sheriff’s Office Fleet Services section services and maintains 300 + vehicles currently assigned to the Sheriff’s Office fleet. The vehicles serviced include small trailers and patrol vehicles thru large specialty vehicles such as SWAT’s Lenco Bear, and the Sheriff’s Office Mobile Command Posts. The scope of work performed at Fleet ranges from routine scheduled maintenance, minor and major repairs to preparing new vehicles for service. Fleet personnel are responsible for the installation of light bars, police radios, radars, mobile data computers and installation of all other equipment prior to the vehicle being placed into service. They are also responsible for the decommissioning of units at their end of useful service life.

The El Paso County Sheriff’s Office Training Section strives to prepare deputies for service to the community through a comprehensive, cooperative, efficient and effective training program.  This is accomplished using modern training methods, technology, equipment and sites.  We operate a Colorado P.O.S.T. approved Basic Law Enforcement Academy and Reserve Academy, as well as providing annual in-service training to deputies and civilian personnel.  These programs plus the additional advanced, specialized, and hosted training that the section has oversight of, equates to an annual average commitment of 60,000 man hours of training.

Colorado State Law mandates that all Sheriff's Offices within the State must maintain a Civil Unit. The Civil Unit is responsible for the service of all civil papers received by the Sheriff's Office. The Civil Unit also executes all court orders involving civil process issued by the Courts, to include the collection of money and/or seizure of property, as prescribed by law.

The Unit collects any and all required fees and keep/send accurate returns to the courts of this County, as well as to all other courts in the United States. They are also responsible for arranging/conducting Sheriff's Sales and making due return to the court in accordance with the law.

The Community Liaison to Seniors program provides a proactive approach to help seniors and at-risk adults within our community avoid becoming victims of crime.  All too often, seniors become targets of any number of scams, ranging from telephone scams to fraud scams.  Criminals choose to prey on this group for a variety of reasons, some of which include their trusting personalities and the difficulty for a senior citizen to be a strong witness and follow a criminal case through prosecution.

The Community Relations and Outreach Unit continuously strive to maintain open communication between law enforcement and the community we serve.  The unit was based on the recognition of the need for mutual understanding and cooperation to solve community and neighborhood problems.  Through effective relationships, community members learn about policing while law enforcement members learn about the policing needs of the community.

Neighborhood Watch is a safety program designed to bring together law enforcement agencies, community organizations, businesses and individual residents in an effort to deter and reduce crime in neighborhoods.  As one of the oldest and most effective crime prevention programs in the country, it was created in 1972 and developed in response to requests from sheriffs and police chiefs seeking a crime prevention program involving citizens.  Neighborhood Watch programs are an effective tool in fighting crime.   

The El Paso County Sheriff’s Office practices Community-Oriented Policing. This means that our agency, along with other law enforcement agencies in the area, are committed to a partnership with the citizens of El Paso County to prevent crime rather than just respond to criminal activity after it has taken place.

The Background Investigator’s responsibility is to conduct and coordinate pre-employment background investigations with the Personnel Unit. This position is often augmented by two to three investigators when Basic Deputy Sheriff Academies are planned.  The Background Investigators’ are committed to conducting background investigations in a fair and impartial manner with the goal of hiring the best qualified employees in the interest of public safety.

The El Paso County Sheriff's Office Volunteer Program is composed of a collective citizens group with a true and common desire to partner with the El Paso County Sheriff's Office by volunteering their services while learning more about the internal workings of the law enforcement community. As the population in El Paso County increases, so does the demand for service on the Sheriff's Office. The use of citizen volunteers assists the Sheriff's Office in the meeting of these demands and, as the demand continues to grow, so will the need for active citizen participation.