Mail at the El Paso County Jail:
Mail Room Hours (MST):
7:00am to 3:30pm – Monday thru Friday (excluding holidays)
Mail Room Phone:
Inmate’s Full Booking Name & Admit Number/Booking Number
Criminal Justice Center
2739 E. Las Vegas St.
Colorado Springs, CO 80906-1522
All mail must be mailed in to this facility through the U.S. Postal Service, or similar delivery service. No mail is permitted to be “dropped off."
There are many reasons why we are strict in what is and is not allowed, and there are many policies and procedures that govern the way we process all incoming mail. There is no way to cover all possible situations, but listed below you will find basic rules. If followed, these rules will aid in your mail communication into this facility.
There are times when we have inmates with similar names; this is why you need to use the inmate’s full booking name and Admit Number (Not DOC Number) in the mailing address of all correspondence, money orders, and certified/cashier checks (no nick names, abbreviations, or initials). This includes any books or magazine orders that are sent in by the publisher or on line distributor. If you need the inmate’s Admit Number/Booking Number, you can call or research the information on the website.
Be sure to place your return address in the upper left corner of the envelope or hand write or type it in the body of your letter. Do not place an address label inside on the letter/card, as this would be considered a sticker. When mail is processed, the back flap of all envelopes and the postage stamp are removed before any mail is delivered to the inmate.
Inmate to Inmate correspondence is only approved for immediate family members. A copy of a Marriage License, Birth Certificates, or Finalized Adoption Papers must be mailed into the mail room to verify the relationship of the inmates wishing to correspond. We do not accept anything over the counter. This facility does not recognize Common Law Marriage.
When online food packages are ordered for inmates, only the packages provided by the facility’s approved vendor using their iMy Care program at https://mycarepack.com are allowed; no third party vendors are accepted. No food items will be accepted from any other source.
Inmates are allowed to receive International Mail. If the inmate has funds in their account, they can purchase postage stamps to write to an out of country address. Inmates that are indigent are only provided First Class Postage for correspondence within the United States or APO/FPO addresses.
Persons desiring to send funds to an inmate’s account at the Criminal Justice Center (bank checks or money orders: no cash) will need to address the envelope as follows:
El Paso County Criminal Justice Center
Attn: Bookkeeping – Inmate Funds
2739 East. Las Vegas Street
Colorado Springs, CO 80906-1522
Envelopes with inmate funds will have the following restrictions:
- No personal correspondence or pictures; only the above-mentioned financial documents.
- Money orders and checks must be filled out in their entirety with EPSO/inmate’s full booking name and Admit Number or “A” number (not DOC Number), and with the sender’s full name and home address , to include city, state, and zip code.
- The El Paso County Sheriff’s Office recommends cash never be sent through the U.S. Mail.
- Each envelope received must contain one deposit for one inmate. Multiple deposits in the same envelope will not be accepted.
- No altered money orders or checks will be accepted. Do not line through, write over, or use white out.
- Each money order and check will be made out with one inmate’s name only.
Things you are allowed to send in:
- As many letters as you would like, and there is no limit on the length of the letter. Also, letters can be hand written or typed.
- Greeting cards, the plainer the better, standard size is best, but none larger than 8.5 x 11 inches when fully opened.
- Photographs (whether from a camera or computer), no more than 10 in an envelope, all photographs must be 4 x 6 inches or smaller. (A collage of pictures is allowed, be aware that each image in the collage counts to the maximum 10 allowed pictures.)
- Internet pages, no more than 10 in an envelope.
- Paperback books from a publisher or on line distributor (Barnes & Noble.com, Amazon.com, etc.), no blank journals are accepted, no more than 6 books are accepted, and none larger than 8.5 x 11 x 3 inches thick. All books must have a standard binding, no plastic or wire spiral bindings are accepted. (Be sure that the publisher or on line distributor understands to include an invoice that shows they are in fact an on line source). Multiple copies of the same book are not allowed.
- Magazines from the publisher or on line distributor (Barnes & Noble.com, Amazon.com, etc).
- Drawings created with erasable colored pencils, ball point pens, or lead pencil.
- Prescription reading glasses, no store bought reading glasses are accepted.
Things you are not allowed to send:
Letters and Cards:
- Inmate to Inmate correspondence is prohibited unless approved.
- Do not include any information about another inmate.
- Do not saturate contents of envelope with any kind of liquid.
- Do not laminate anything being sent in.
- No plastic, glass, metal, or sticky substance of any kind.
- No Stains on the letter or any of the contents in the envelope (make a copy of the item that is stained, no need to rewrite).
- No unknown substances caked on the letter or any of the contents in the envelope (make a copy of the item that has been stained by an unknown substance, no need to rewrite).
- No lipstick marks or other greasy/oily stains.
- No tape, glue, or foam adhesive pads.
- No construction paper or hard cardboard.
- No homemade cards, glitter/sparkles, soft foam figures, or confetti.
- No craft paper, scrapbook paper, or other specialty paper.
- No temporary tattoos or stickers (including address labels) inside the envelope on the letter, card, or photographs.
- No crayon, paint/water colors, gel pen, grease colored pencils, marker drawings, magnets, wax seals, food, or white out (tape or liquid).
- No staples, paperclips, or binder clips.
- No mechanical cards that light up or play music.
- No cards with plastic eyes, wire springs, ribbons, or feathers.
- No oversized cards, maximum size accepted is 8.5 x 11 inches when fully opened.
- No Lottery tickets, phone cards, credit/debit cards, or plastic prayer cards.
- No CD’s, DVD’s, cassettes, or records.
- No personal checks, unless the inmate needs to sign them for bills to be paid.
- No Social Security, Payroll, VA Compensation, Settlement, Reimbursement, Tax Refund, Dividend, or similar type checks will be placed on an inmate’s account. These types of checks will either be placed into the inmate’s property until the inmates release or the inmate can endorse them and mail them out.
- No stationery products (paper, postage stamps, envelopes, pens).
- No clippings or copies of clippings from newspaper or magazine articles.
- No pages or copies of pages from books or magazines.
- No clothing or fabric items.
- No jewelry or tobacco products.
- No illegal drugs.
- No oversized photographs; maximum size allowed is 4 x 6 inches or smaller.
- No pornographic/lewd photographs or drawings.
- No nude photographs to include photographs of infants.
- No Polaroid photographs.
- No more than 10 pictures in an envelope. A collage of pictures is allowed, but each image in the collage counts to the maximum 10 allowed pictures.
Books and Magazines:
- No books or magazines are accepted from a private individual or a bookstore street address.
- No books or magazines are accepted if the contents are pornographic or lewd in nature.
- No books or magazines are accepted that teach fighting/tactical skills, weapons manufacture, or relate to chemicals/drug materials.
- No oversized books are accepted; maximum size is 8.5 x 11 x 3 inches thick.
- No blank journals are accepted.
- Do not forward magazines; these will not be accepted.
- No multiple copies of the same book; all will be rejected if received.