Sheriff’s Office Releases KRW Assessment Report

August 17, 2015

The Sheriff’s Office is very pleased to release the KRW Associates Assessment results.  In February of 2015, KRW Associates LLC (KRW) was retained by El Paso County to conduct an Organizational Assessment of the Sheriff’s Office. This multi-faceted assessment was undertaken to identify how the individual department members assess the agency and organizational environment.  There was also a need to have a non-biased review of practices and policies in place at the El Paso County Sheriff’s Office following numerous complaints and ongoing litigation.

The purpose for using KRW was to provide a trusted source for the development of recommendations that will help us establish measurable outcomes for future change and planning. The goal was to conduct an in-depth assessment of the organizational climate and environment in order to offer recommendations to enhance morale, organizational proficiency and leadership. The project team conducted a comprehensive review of current operational practices, policies and procedures. Over 200 employees, both sworn and civilian, were interviewed both individually and during 12 focus groups. Additionally, a sample of external customers were queried about their impressions of the quality of services and their relationship with the Office.

The KRW report is attached and can also be found on the Sheriff's Office website.  We welcome any questions and/or feedback.

MR 15-057