Dispatcher at work
Dispatcher at work

Dispatch 911

General Information

Communications dispatchers are the first first responders.  Our dispatchers handle incoming 911 and non-emergency calls and dispatch law, fire and medical resources to the residents of our community. 

The El Paso County Sheriff’s Office communications center is one of eight Public Safety Answering Points (PSAPs) in El Paso and Teller Counties.  We dispatch for seven law enforcement agencies and 19 fire departments.  We are pleased to be able to provide call taking and dispatch services for the communities of Calhan, Green Mountain Falls, Manitou Springs, Monument, Palmer Lake, Pikes Peak Community College and the United Stated Air Force Academy.  For a complete list of law enforcement and fire agencies we service, click the resources tab on the right.

To provide quality, efficient and timely service to our community, we have developed complex response plans for our medical and fire responders.  Our community has many rural fire departments that require mutual and automatic aid from other agencies.  The development of these systems has proven to be highly effective while improving reliability and reducing error.

To enhance communication between seven of the PSAPs, a Computer Aided Dispatch (CAD) CAD-to-CAD was developed and implemented.  This functionality provides our PSAP the ability to communicate with fire departments, police departments and ambulance providers through the CAD system without the need for phone calls or radio transmissions.  When rollover calls or misrouted calls are received by our agency, we process these calls and send the information via the CAD system to the appropriate responding agency.  For a PSAP inundated with 911 calls, this can be the only means of getting that emergent call response through. 

Currently, all cell phone calls are routed to the Colorado Springs Police Department. 

The Communications Center is proud to have been named the 2013 “Team of the Year” by the Colorado Association of Public Safety Communications Officials, in conjunction with the Colorado Chapter of the National Emergency Numbers Association.

911 EDUCATION

The El Paso County Sheriff's Office 911 Education program was built on a foundation of passion, originality and devotion to the community.  Our dispatchers’ desire to teach, help, and give to others drives our 19 years of experience providing 911 education and the best possible service to the citizens of our County.  For more information on the 911 Education program click on the resource to the right or contact Jocelyn Darbyshire.

Tactical Dispatch Unit (TDU)

The Tactical Dispatch Unit (TDU) is a specialized team of dispatchers trained to respond to high risk incidents.  Established in 2002, the team is comprised of up to ten dispatchers, including two tactical dispatch supervisors.  The team supports the SWAT (Special Weapons and Tactics Team), SRT (Special Response Team), EPSO Wildland Fire Crew, and the EOC (Emergency Operations Center). The Tactical Dispatch Unit is a secondary assignment and requires a testing process.  Ongoing training is an expectation within the TDU and is performed in both a team setting and independent study.  Tactical dispatchers frequently attend training with the units they support to maintain familiarity with current operational procedures.

Are You Interested In Becoming A Dispatcher?

What we are looking for:

  • Highly motivated, positive individuals
  • Those with a desire to help others
  • Someone who is ready to learn
  • A true sense of compassion
  • Dynamic thinkers

 

What you will learn:

  • How to make a difference in others’ lives
  • How to be an effective leader
  • The importance of teamwork
  • The true meaning of dedication

 

What you need to know:

  • We will be there for those in need 24/7/365
  • We hold each other to the highest standards
  • We are a strong supportive group of professionals

 

Take a practice audio typing test online- http://www.sense-lang.org/typing/tutor/audioStart.php

If this position is not currently posted on our Employment Opportunities page, be one of the first to know when an EPSO Dispatch job opportunity is available- http://epcsheriffsoffice.com/dispatch-job-posting-notification